Policies
Privacy Policy
Effective Date: September 30, 2026Last Updated: September 30, 2026
Lullipop & Co. respects the privacy of customers and visitors to lullipop.com.
This Privacy Policy describes the categories of personal information Lullipop may collect, the purposes for which it may be used, the circumstances in which it may be disclosed, and privacy choices that may be available to individuals.
1. Scope
This Privacy Policy applies to personal information collected through:
- lullipop.com;
- customer accounts;
- checkout;
- orders;
- return requests;
- customer-service communications;
- marketing subscriptions;
- reviews;
- other interactions with Lullipop.
This Policy does not govern independent third parties whose services are governed by their own privacy policies.
2. Personal Information We May Collect
Depending upon how you interact with Lullipop, we may collect information including:
A. Identifiers and Contact Information
This may include your name, email address, billing address, shipping address, and telephone number when supplied.
B. Commercial Information
This may include products viewed, products purchased, order history, returns, refund history, discounts used, transaction amounts, and customer preferences.
C. Payment-Related Information
Payments may be processed by independent payment providers.
Lullipop may receive transaction status, payment method type, billing verification, fraud-screening information, and transaction identifiers.
Lullipop may not receive or retain full card-account information.
D. Account Information
Where customer accounts are available, Lullipop may collect usernames, protected authentication data, saved preferences, wishlists, and account activity.
E. Communications
Lullipop may retain customer-service communications, return requests, reviews, complaints, survey responses, and other messages submitted to us.
F. Internet and Device Information
Lullipop or its providers may receive information such as IP address, browser type, operating system, device identifiers, cookie identifiers, referring pages, pages viewed, session information, and interaction data.
G. Approximate Location
Lullipop may derive an approximate city, region, or country from an IP address or other network information.
H. Marketing Information
This may include marketing subscription status, email interaction information, advertising interactions, campaign responses, product interests, and preferences.
3. Sources of Personal Information
Lullipop may collect personal information:
- directly from you;
- automatically through the Site;
- through cookies or similar technologies;
- from payment providers;
- from logistics providers;
- from fraud-prevention providers;
- from advertising and analytics providers;
- from social platforms;
- from service providers acting on our behalf.
lullipop.com does not currently use advertising, analytics, or social-platform services, or a dedicated fraud-prevention provider. Information from those sources would be collected only if such services are introduced.
4. Purposes of Processing
Lullipop may use personal information for legitimate business purposes including:
- receiving and processing orders;
- accepting payment;
- manufacturing or preparing merchandise;
- shipping orders;
- processing returns;
- issuing refunds;
- preventing fraud;
- maintaining account security;
- responding to customer inquiries;
- operating the Site;
- maintaining business records;
- measuring website performance;
- improving customer experience;
- administering promotions;
- personalizing content;
- sending marketing where permitted;
- complying with tax, accounting, regulatory, and legal obligations;
- protecting Lullipop, customers, and third parties;
- establishing, exercising, or defending legal claims.
5. Service Providers
Lullipop may disclose personal information to companies that provide services on our behalf.
Those services may include:
- payment processing;
- fraud detection;
- website hosting;
- cloud infrastructure;
- ecommerce infrastructure;
- fulfillment;
- shipping;
- email;
- SMS;
- analytics;
- advertising;
- customer reviews;
- customer support;
- security;
- accounting;
- legal services.
Service providers may receive only information reasonably appropriate to perform their functions, subject to applicable law and contractual arrangements.
At present, the providers that receive personal information through lullipop.com support payment processing and checkout (including the fraud screening performed by our payment processor), website hosting and cloud infrastructure, account sign-in, transactional email, and media delivery. Lullipop does not currently use SMS, analytics, or advertising providers, or a dedicated fraud-detection provider, through the Site.
6. Klarna
If a customer selects Klarna at checkout, information may be shared with Klarna as necessary to provide the requested payment service.
Klarna operates as an independent financial-services provider and may process personal information under its own privacy notice, eligibility procedures, fraud controls, and legal obligations.
Lullipop does not control Klarna's independent processing activities.
7. Sale, Sharing and Targeted Advertising
Lullipop does not intend to sell personal information to third parties in exchange for monetary payment.
However, some advertising or analytics technologies may be treated as “sale,” “sharing,” or targeted advertising under certain privacy statutes, even where no money changes hands.
lullipop.com does not currently use advertising or analytics technologies of that kind.
Where such laws apply, Lullipop will provide the rights and mechanisms required by applicable law.
9. Privacy Preference Center
Where required by applicable law, Lullipop will provide controls allowing users to manage certain non-essential technologies.
lullipop.com does not currently use non-essential cookies or similar technologies, so no Cookie Settings control is currently provided. If such technologies are introduced, the related controls will be made available on the Site, as described in the Cookie Policy and on the Your Privacy Choices page.
10. Privacy Rights
Depending upon the individual's jurisdiction and the applicability of particular law, rights may include the ability to request:
- confirmation of processing;
- access;
- correction;
- deletion;
- portability;
- opt-out from specified sale or sharing;
- opt-out from targeted advertising;
- withdrawal of consent;
- appeal of certain privacy decisions.
A right described here applies only where applicable law provides that right.
Requests may be submitted to:
11. Identity Verification
To protect personal information, Lullipop may require reasonable verification before fulfilling certain privacy requests.
Verification requirements will depend upon the nature and sensitivity of the request.
13. California Privacy
California's online privacy requirements and the California Consumer Privacy Act are not identical and do not necessarily apply on the same basis.
Lullipop will comply with California privacy requirements to the extent they apply to its activities.
This Policy should not be interpreted as a representation that Lullipop presently satisfies every statutory threshold under the CCPA or any other comprehensive privacy statute.
14. Children's Privacy
The Site is not directed to children under thirteen.
Lullipop does not knowingly seek personal information from children under thirteen.
If Lullipop learns that such information was collected contrary to applicable law, it will take reasonable steps to address the matter.
15. Data Retention
Lullipop may retain information for as long as reasonably necessary for the purpose for which it was collected and for legitimate purposes including:
- order records;
- customer support;
- tax compliance;
- accounting;
- fraud prevention;
- chargeback defense;
- dispute resolution;
- product claims;
- legal compliance.
Different categories of information may have different retention periods.
16. Information Security
Lullipop employs reasonable administrative, organizational, and technical measures intended to safeguard personal information.
No electronic storage or transmission system is completely secure.
Accordingly, Lullipop cannot guarantee absolute security.
17. International Processing
Because Lullipop sells worldwide and works with international service providers and suppliers, personal information may be processed in jurisdictions outside the individual's state or country of residence.
Where applicable law requires a particular mechanism for international data transfers, Lullipop will use an appropriate mechanism to the extent legally required.
18. Business Transactions
Personal information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar corporate transaction, subject to applicable law.
19. Legal Disclosure
Lullipop may preserve or disclose information where reasonably necessary to:
- comply with law;
- respond to lawful process;
- protect legal rights;
- prevent fraud;
- investigate unlawful activity;
- protect safety;
- enforce agreements.
20. Changes to This Privacy Policy
Lullipop may update this Policy from time to time.
Material changes will be communicated in a manner appropriate to the nature of the change and applicable legal requirements.
21. Contact
Privacy inquiries may be sent to:
Lullipop & Co.201 N McDowell StCharlotte, NC 28204United StatesThe business address does not accept ordinary customer correspondence or merchandise returns.