Returns, Refunds & Exchanges Policy

1. General Return Period

Except for merchandise expressly identified as Final Sale or otherwise excluded under this Policy, eligible merchandise may be submitted for return within thirty (30) calendar days following confirmed delivery.

The return period begins on the date the applicable carrier records delivery of the shipment to the delivery destination.

A return request submitted outside the thirty-day period may be refused unless applicable law requires otherwise.

2. Returns Portal Required

All return requests must be initiated through Lullipop's authorized Returns Portal:

lullipop.com/returns

A customer must not mail, deliver, or otherwise send merchandise directly to Lullipop's business address.

The following address is not a return location:

Lullipop does not accept walk-in returns, unsolicited returns, customer-return shipments, exchanges, or returned merchandise at that address.

A package delivered to an unauthorized address is not considered a properly submitted return, and Lullipop cannot guarantee that such merchandise will be received, preserved, credited, or returned to the customer.

3. Return Authorization

Submission of a return request does not constitute approval of a refund.

If the information supplied through the Returns Portal indicates that merchandise may qualify for return, Lullipop may issue a return authorization and a portal-generated return shipping label.

That authorization permits the customer to send the identified merchandise to the designated return facility for inspection.

A return authorization, shipping label, tracking event, or receipt of merchandise by Lullipop does not constitute final acceptance of the return and does not create an obligation to issue a refund.

Final eligibility is determined only after inspection.

4. Condition Requirements

To qualify for a preference-based return, merchandise must be returned in substantially the same condition in which it was delivered.

Unless otherwise authorized by Lullipop or required by law, returned merchandise must be:

• unworn;
• unused;
• unwashed;
• unaltered;
• undamaged after delivery;
• unstained;
• free from cosmetic residue;
• free from deodorant or antiperspirant marks;
• free from perfume or other fragrance;
• free from smoke or other unusual odors;
• free from bodily substances;
• free from pet hair;
• free from soil, debris, or contamination;
• accompanied by all original tags;
• accompanied by any required original packaging;
• accompanied by all components originally supplied with the product; and
• returned with all applicable hygiene seals, sanitary liners, protective strips, and similar protective devices fully intact.

Lullipop reserves the right to reasonably determine whether returned merchandise satisfies these conditions.

5. Intimate Apparel and Hygiene Restrictions

Because Lullipop sells lingerie, underwear, hosiery, bodysuits, shapewear, and other products intended for intimate or close-to-body use, enhanced hygiene restrictions apply to certain merchandise.

Products supplied with any hygiene-control feature, including a:

• hygiene seal;
• sanitary liner;
• protective strip;
• sanitary sticker;
• sealed protective package; or
• comparable protective device

must retain that feature in its original, intact, unaltered condition to remain eligible for a change-of-mind, fit, sizing, color, or preference-based return.

Once any applicable hygiene protection has been opened, removed, broken, detached, altered, damaged, or otherwise compromised, the merchandise will be treated as Final Sale for preference-based returns.

This restriction may apply to merchandise including panties, thongs, briefs, lingerie bottoms, intimate bodysuits, certain shapewear, hosiery, stockings, and other products clearly identified as hygiene-sensitive.

Customers are responsible for reviewing the product, size, style, and color before disturbing any hygiene protection.

Nothing in this section limits rights that cannot lawfully be waived concerning merchandise that arrives defective, damaged, materially not as described, or different from the merchandise ordered.

6. Bras, Bralettes and Similar Merchandise

Unless marked Final Sale or otherwise subject to a specific hygiene restriction, bras, bralettes, and similar garments may qualify for return where they remain in original resaleable condition and satisfy all requirements of this Policy.

Evidence of wear, laundering, staining, cosmetic transfer, fragrance, deformation, or removal of required tags may make the product ineligible.

7. Sets and Bundled Merchandise

Where merchandise is sold as a set, bundle, coordinated package, or other combined product, the full set must ordinarily be returned together.

Lullipop may reject a partial return of a product sold only as a complete set unless the return concerns a verified defect or fulfillment error affecting only part of the set and Lullipop authorizes a partial return.

If one component of a set becomes ineligible for a preference-based return because its hygiene protection has been compromised, Lullipop may treat the full set as ineligible for return.

8. Damaged, Defective, Incorrect or Materially Misdescribed Merchandise

A customer who receives merchandise that is damaged, defective, materially not as described, or different from what was ordered should submit a claim through:

lullipop.com/returns

Lullipop may reasonably request supporting information, which may include:

• the order number;
• photographs;
• video;
• product labels;
• packaging photographs;
• a written description of the issue;
• other information reasonably necessary to investigate the claim.

Customers should retain the product and packaging until Lullipop provides further instructions.

Nothing in this Policy limits remedies provided by applicable law.

9. Final Sale Merchandise

Merchandise expressly identified as Final Sale is not eligible for preference-based return unless Lullipop expressly states otherwise.

Final Sale may include, where disclosed before purchase:

• clearance products;
• deeply discounted merchandise;
• opened hygiene-sensitive products;
• customized or personalized products;
• gift cards;
• other products expressly designated Final Sale.

A Final Sale designation does not eliminate legally required remedies concerning defective, misdescribed, or incorrectly supplied merchandise.

10. Inspection of Returned Merchandise

All merchandise returned to Lullipop is subject to inspection.

Inspection may include review of:

• garment condition;
• tags;
• packaging;
• hygiene protection;
• odor;
• stains;
• signs of laundering;
• cosmetic transfer;
• physical wear;
• damage;
• completeness of sets;
• consistency with the return reason provided.

Lullipop may document return condition through photographs, video, warehouse records, or other commercially reasonable means.

11. Returns That Fail Inspection

If merchandise fails to satisfy the return conditions, Lullipop may reject the return.

Where a return is rejected:

1. no refund will be issued for the rejected merchandise;
2. Lullipop may notify the customer of the basis for rejection;
3. the merchandise may be returned to the customer; and
4. the reasonable cost of shipping the merchandise back to the customer may be charged to the customer, to the extent permitted by applicable law.

Lullipop will not charge return-to-customer postage where the rejection resulted from Lullipop's error or where applicable law prohibits the charge.

If the customer fails to provide information reasonably required to reship rejected merchandise, Lullipop may handle the merchandise in accordance with applicable law after reasonable notice.

12. Refunds

Where returned merchandise passes inspection, Lullipop will issue the approved refund to the original payment method unless applicable law or the payment provider requires another method.

Refund timing after issuance depends upon the customer's financial institution, card network, bank, or third-party payment provider.

Lullipop does not control those external processing times.

13. Original Shipping Charges

Original shipping charges are generally non-refundable in connection with ordinary preference-based returns.

Where merchandise is returned because of a verified Lullipop fulfillment error, qualifying defect, or another circumstance for which law requires reimbursement, Lullipop will provide the remedy required under applicable law.

14. Return Shipping Label

An approved return will receive a return label generated through the Lullipop Returns Portal.

Customers must follow the instructions associated with that return authorization.

The label may only be used for the order and merchandise identified in the applicable authorization.

Misuse of a return label may result in cancellation of the return and may constitute return abuse or fraud.

15. No Direct Exchanges

Lullipop does not process direct product exchanges.

A customer seeking a different size, color, style, or product must return eligible merchandise in accordance with this Policy and place a separate order.

Lullipop does not reserve inventory while a return is pending.

The availability or price of a replacement product is not guaranteed.

16. Promotional Purchases

Merchandise purchased during a sale or promotion remains subject to this Policy unless it was clearly identified as Final Sale.

Refunds are based upon the amount actually paid.

Where a return causes an order to no longer satisfy the requirements of a disclosed promotion, gift-with-purchase, bundle, or minimum-purchase offer, the refund may be recalculated in accordance with the applicable promotional terms and law.

17. Return Abuse

Lullipop reserves the right, to the extent permitted by law, to restrict future return privileges or transactions where there is reasonable evidence of:

• return fraud;
• wardrobing;
• repeated return of used merchandise;
• falsified damage claims;
• manipulation of promotional offers;
• unauthorized use of return labels;
• materially false return information;
• other abusive conduct.

Nothing in this section permits Lullipop to retaliate against a customer merely for exercising lawful consumer rights.

18. No Waiver of Mandatory Rights

This Policy is intended to govern voluntary and contractual return rights offered by Lullipop.

It does not waive, restrict, or exclude any right or remedy that applicable law prohibits Lullipop from excluding.